Loose Lips Sink Ships (and Brands): a friendly reminder to watch what you say on social media
Posted in Social Media on October 22, 2010 by Ann-Christin Lindstedt
What happens these days when we get stuck in traffic, the airline loses our luggage, or the copier at work is jammed? Tweet about it, of course. Or blog. Or Facebook. Sure, we’ve all done it. Even on our business profiles.
And why not? It is social media, after all — a chance to show the personal side of business. For professionals, social media sites allow us to chat, vent, joke, commiserate, and share experiences with people who (we hope) will understand.
If a service provider gives you terrible service, it can be good to share that information (in the clearest, most constructive voice you can muster). Companies should be aware of this facet of social media and see it as an opportunity to respond and improve their service. But it’s different when you’re sharing gripes about your clients and customers.
While it may be tempting to jump on Twitter or Facebook when you’re irritated about a client forgetting to return your call or not listening to your excellent advice, don’t do it. No matter how well you think you veil your comments in anonymity, you can never be sure who’s watching and reading between the lines.
Twitter, Facebook, LinkedIn, and the like are making it easier than ever to share how we’re feeling in the moment. But never, ever forget: those tweets and posts are public and permanent. Did you know the U.S. Library of Congress is archiving every public Tweet you send? And who knows what Facebook is going to do with all our information. That should give us all pause.
Always be mindful of your public persona and brand on social media.
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